Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Return Questions

What items are returnable?

  • Unwashed, unworn and unused merchandise┬ápurchased in the last 35 days.

Can I exchange my item?

  • Yes, you can instantly exchange for a new size or color! If you want a different item, you can use our Credit Voucher to purchase something new.

How soon will I get my refund?

  • Once returned item(s) is/are received, your item will be processed within 3-5 business days. Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Swimwear with tampered or missing liners
  • Items smelling of perfume or marked with makeup

What can affect my return eligibility?

  • Shoes must be returned with the original shoebox intact and unaltered, the shoebox cannot be used as a package. Any tape or labels placed on the shoebox will result in the package being refused and no refund will be issued
  • Any return that falls outside of the policy guidelines for whatever reason may be subject to a $5 restocking fee that will be deducted from your refund or a refusal of the return
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